tag:blogger.com,1999:blog-5808683594050010719.post3656099533083798073..comments2023-09-24T06:19:58.578-07:00Comments on Abhay's Den: Employee Satisfaction leads to Customer Satisfaction: Myth or Reality?Abhay Valsangkarhttp://www.blogger.com/profile/17807438555024923512noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-5808683594050010719.post-74298818867164837112013-04-17T13:23:33.869-07:002013-04-17T13:23:33.869-07:00ӏ loveԁ as much aѕ you will receive carrіеd οut ri...ӏ loveԁ as much aѕ you will receive carrіеd οut right <br />here. The skеtch is tasteful, уour authored ѕubјect matter <br />stylish. nοnеthelesѕ, you command get got an shakineѕѕ <br />ονеr that yοu wish be deliverіng <br />the follоwing. unwell unquestionаbly come furthеr foгmегly again as <br />exactlу the same nearly a lot oftеn inside case you shield this <br />increase.<br /><br />Feel freе to visit my blog <a href="http://connectback2.me/index.php?do=/blog/15546/augenlasernlassen-com-zuverkaufen/" rel="nofollow">Connectback2.Me</a>Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-57021628145589728282013-04-14T02:47:31.581-07:002013-04-14T02:47:31.581-07:00I would not put it in the freezer for a long tіme,...I would not put it in the freezer for a long tіme,<br />yοu can put it in the freezer for a couple <br />of hours but I would not put іt in thеre for a <br />cоuple of weeks. Cut pіg-in-blanketfree from ѕtrip and maκe 19 morе pigs-in-blankets in sаme manner, <br />arrаngingthеm, seаm sideѕ ԁown, as they are made <br />on prepared baking sheet. It should bе ѕpread onto the <a href="http://blog.bitcomet.com/post/2900269" rel="nofollow">pizza stone</a> oг ρan in a layer less than an inch thick, and then thе <br />squаsh crust will neeԁ to be baked for at least 20 minutes before putting toppіngs on <br />it and baking again.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-21108897672685562232013-04-12T09:59:36.712-07:002013-04-12T09:59:36.712-07:00Hоwԁy ӏ аm so delighted I found
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Would you please...Hi, Nice post thanks for sharing. Would you please consider adding a link to my website on your page. Please email me back. <br /> <br />Thanks!<br /><br />Randy<br />randydavis387@gmail.comrandyhttps://www.blogger.com/profile/02432486237142744402noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-76607266726554203512012-07-20T12:29:17.298-07:002012-07-20T12:29:17.298-07:00If employees believes in the vision, direction, l...If employees believes in the vision, direction, leadership etc of the company, and are happy in their roles, they are very likely to create better products and services, and eventually better results for the company, and scores like employee satisfaction and customer satisfaction would show a rising trend and corelation could be drawn.<br /><br />On the other hand I am not convinced about using measures like customer satisfaction or employee satisfaction as indication of results, they are at best indicators of trends, I have found them more valuable if used for analyzing impact of actions or defining areas of focus.<br /><br />Measures like drop in customer contract renewal rates, or increasing attrition on the other hand are a lot more clearer indicators of results in my opinion, and finally those have a direct impact on business results.<br /><br />RajeevShroffAnonymoushttps://www.blogger.com/profile/14799969234994068649noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-79317720506075209792012-06-11T05:57:01.246-07:002012-06-11T05:57:01.246-07:00Thanks Amit.Thanks Amit.Abhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-68509275929499220302012-06-11T03:40:08.079-07:002012-06-11T03:40:08.079-07:00Abhay
ABsolutely critical thought and also a com...Abhay <br /><br />ABsolutely critical thought and also a compelling one. Maybe like a lot of cylo's in an organisation E sat ( HR team ) and C sat ( custormer focussed teams) have generally not mae the effort to bridge the ivie and study the possibilities of corelation. <br /><br />Somewhere how we respond depends upon how we feel. It happens in everyday life at home and am sure also happens at workplace though the drivers of feelings could be different. <br /><br />Food for thought as always from you . <br /><br />AmitAmit Malikhttps://www.blogger.com/profile/12676262330552014070noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-29082135187766772992012-06-04T05:57:28.587-07:002012-06-04T05:57:28.587-07:00Thanks Ashish, appreciate your response. Cheers, A...Thanks Ashish, appreciate your response. Cheers, Abhay. <br />-----------------------------<br />Thanks Abhay. Great insights. Keep it coming. In the last few decades, CEOs have typically emerged from the Finance, Marketing and sometimes Technical domains. It is anticipated that now the CEOs will emerge from the HR domain, which indicates the importance of HR (particularly talent management) in the business world.<br /><br />Regards, Ashish DesaiAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-11573682051257085072012-06-01T01:03:01.125-07:002012-06-01T01:03:01.125-07:00Dear Pranav,
Thanks.
You are absolutely right ...Dear Pranav,<br /> <br />Thanks.<br /> <br />You are absolutely right in pointing out that it is not just a one way equation! I also agree with your point about quality of product/service having a direct bearing on E-sat--and it is beyond doubt that it has a very strong influence on C-sat.<br /> <br />lol<br /> <br />Baba <br />-------------------<br />From: Pranav Mokashi <br /><br />Baba,<br /> <br />Blog masta aahe...loved it!<br /> <br />Just food for thought...<br /> <br />Doesn't quality of certain company's product or services have direct corelation with E-Sat & C-sat of that company?<br /><br />I think...that might be one of the factors that brings E & C together. <br /><br /> If you have Customer satisfaction in-built in your product/services then success of the product will have direct positive effect on Employee Satisfaction which in turn will ensure further Customer Satisfaction through better quality of product/ services provided by employee.<br /><br />LoL<br /><br />PranavAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-65753796278156483532012-06-01T01:02:10.476-07:002012-06-01T01:02:10.476-07:00I acknowledge (with thanks)responses of APimple, M...I acknowledge (with thanks)responses of APimple, Madhura Desh and Anant Tope...Cheers...AbhayAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-30100941393769304792012-05-31T23:59:52.727-07:002012-05-31T23:59:52.727-07:00This comment has been removed by the author.Abhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-65513524538263774502012-05-31T23:55:33.953-07:002012-05-31T23:55:33.953-07:00Thanks Atul. All such critical as well as encourag...Thanks Atul. All such critical as well as encouraging comments help me equally. I appreciate your prompt feed-back....Cheers..Abhay <br /> <br />-------------------------------- <br />From: Atul Srivastava <br /><br />Great! <br />Par bahut lamba likhate ho yaar.<br />I am pleasantly surprised to see this side of your telant.<br />What is next ???<br /><br />Best Regards,<br />Atul Srivastava,<br />CEO, Effective People,<br />www.effectivepeople.co.inAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-48654100183379663432012-05-31T23:52:53.134-07:002012-05-31T23:52:53.134-07:00Thanks for your insightful comment, Shree.
Yes, ...Thanks for your insightful comment, Shree.<br /> <br />Yes, Human Sigma captures it well and there are plenty of studies that clearly establish the relationship. It's time for the HR/Mktg folk to take note of it urgently.<br /> <br />Cheers..AbhayAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-57165478203018913692012-05-31T03:37:33.221-07:002012-05-31T03:37:33.221-07:00Thanks Nitin. As Always, your response is prompt a...Thanks Nitin. As Always, your response is prompt and encouraging. Cheers...AbhayAbhay Valsangkarhttps://www.blogger.com/profile/17807438555024923512noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-16039772205475257502012-05-31T02:12:53.418-07:002012-05-31T02:12:53.418-07:00Abhay, interesting blog. I know, it is a baffling ...Abhay, interesting blog. I know, it is a baffling equation which sometimes goes right and sometimes inverts !<br /><br />You may have probably read 'Human Sigma' (a Gallup publication) which is the summation of Employee Engagement (EE) and Customer Satisfaction (CE) using a common platform. Quite interesting.<br /><br />Shree BhaveShree Bhavehttps://www.blogger.com/profile/02697915122788054011noreply@blogger.comtag:blogger.com,1999:blog-5808683594050010719.post-87174292124536581582012-05-31T00:58:29.842-07:002012-05-31T00:58:29.842-07:00I agree completely and thanks for reinforcing this...I agree completely and thanks for reinforcing this reality.Nitin Deshpandehttps://www.blogger.com/profile/17826618271262031325noreply@blogger.com